Your Privacy Is Our Priority

Information You Provide Directly

When you create an account at bdrk66 or use our services, you voluntarily provide the following information:

• Full name and date of birth (for age verification — services are available only for those aged 21 and above)
• Email address and mobile number
• Payment information: bKash, Nagad, Rocket, Upay account numbers (for processing transactions)
• Account password (stored in encrypted form)
• Details of documents submitted for identity verification (where applicable)

Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information (model, operating system, browser)
• Login time, session duration, and activity logs
• Information obtained from cookies and similar tracking technologies
• Gaming history and information related to betting behaviour
• Referral URL and page navigation data

Service Operation and Improvement

• Creating, managing, and verifying your account
• Processing deposits, withdrawals, and other financial transactions
• Personalising the gaming experience and providing recommendations
• Identifying and resolving technical issues on the platform
• Continuously improving the quality of bdrk66 services

Ensuring Security and Compliance

• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies and preventing access by minors
• Protecting accounts and preventing unauthorised access
• Meeting legal obligations and regulatory requirements

Communication and Support

• Responding to your enquiries and complaints via live chat and email
• Sending important account-related notifications (transaction confirmations, password changes)
• Informing you about relevant offers and promotions based on your consent

Service Partners

We share necessary information with selected service providers who assist in operating our platform. These include:

• Payment processing companies (bKash, Nagad, Rocket, Upay — solely for completing transactions)
• Identity verification service providers
• Technology infrastructure and cloud storage service providers
• Game software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others)

All these partners are contractually bound to uphold our privacy standards and will only receive information necessary to provide their services.

Legal Obligations

In the following circumstances, we may be required to share information with law enforcement agencies or regulatory authorities:

• To respond to court orders or legitimate legal processes
• To assist in investigating fraud, illegal activities, or cybercrime
• To protect the rights and safety of ourselves or other users

Types of Cookies

• Essential Cookies: Required for login sessions, security verification, and core platform functions — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and account settings.
• Analytics Cookies: Collect information to understand which parts of the platform are used most and to improve services.
• Marketing Cookies: Used to display relevant content based on your interests, subject to your consent.

Cookie Controls

You can control or delete cookies from your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly. Contact us for detailed instructions on changing cookie settings.

bdrk66 retains your personal information only for as long as necessary. The retention period depends on the type and purpose of the information:

• Active Account Information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a specified period after account closure in accordance with legal and regulatory obligations.
• Support Communication Records: Retained for a limited period after the issue is resolved.
• Marketing Preferences: Retained until you withdraw your consent or your account is closed.

Once the retention period expires or the purpose is fulfilled, we delete or anonymise the information using secure methods.

bdrk66 services are available only to persons aged 21 or above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we become aware that information of a minor has been collected inadvertently, we will immediately delete that information and close the associated account.

If you become aware that a minor has created an account on our platform, please contact us.

bdrk66 may update this privacy policy from time to time. It may be necessary to review this policy to keep it in line with changes to services, technology, or legal requirements.

• We will send a notification to your registered email before any significant changes.
• The "Last Updated" date at the top of the policy will always be kept current.
• If you continue to use the platform after changes are made, you will be considered to have consented to the updated policy.
• If you do not agree to the updated policy, you will be given the option to close your account.

If you have any questions, comments, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We take any privacy-related concerns seriously and endeavour to respond as quickly as possible. Your trust and confidence are invaluable to us. Thank you for a safe and enjoyable experience at bdrk66.